Follett Higher Education

Associate

April 2019 • Jacksonville, FL

What I liked

The management is extremely friendly and flexible. The other associates are very welcoming and it doesn't feel like work until I'm there. I've got to know the students who are in and out of the bookstore a lot and they make it a great place to work.

What I wish was different

Advice

As any customer service job, the best advice I can give is to not take customer reactions/actions/attitudes personally and to always remain respectful.

1 One person found this helpful

team member

August 2018 - October 2019 • New York City, NY

What I liked

Being able to learn and take on different responsibilities and roles.

What I wish was different

Advice

1 One person found this helpful

Sales Assoaite

June - August 2018 • Villanova, PA

What I liked

I learned a lot about costumer service, shipping between branches of the store, and cataloging books.

What I wish was different

Some of the customers were difficult but what can you expect.

Advice

If you wanna work this type of job you better have a heck of a lot of patience.

Be the first to mark this as helpful

Follett Team Member

June 2019 • Orange, CA

What I liked

I really liked how well I worked with my team; I loved interacting with customers and telling them about my college experience while running the register. There was always little jobs to do, from dusting to folding and reorganizing stock. With the nice music playing, and always something to do, the time passed by quickly. At Chapman University our hours manager is so helpful and works with student schedules.

What I wish was different

I really like the system that the Giftshop upgraded to for the checkout but the bookshop is different; it is easy to learn after a time though, and everyone is super helpful.

Advice

Have fun with the job! Also if you are have allergies or hay fever, maybe ask another team member to do the dusting if you are someone who minds about that.

1 One person found this helpful

Sales associate

May - August 2019 • Tampa, FL

What I liked

It was a nice working environment. I networked with a lot of people who are my really good friends now.

What I wish was different

I wish I got more hours to work.

Advice

Being a sales associate you need to be dynamic and interact with the people and customers so that you enjoy your job.

Be the first to mark this as helpful

Associate

June - August 2018 • Oakland, CA

What I liked

My coworkers were very friendly and helped me to learn my duties very quickly once I started.

What I wish was different

I wish that the hours had been structured slightly differently to better approximate employee need based on the number of customers that entered the bookstore during certain dates and times.

Advice

Working with textbook sales can be emotionally tiring because customers are often upset at book prices/availability. Stay polite and show as much empathy as possible.

3 ${count} people found this helpful

College bookstore

July - August 2018 • Mansfield, OH

What I liked

I love being able to serve people in little ways. Whether it was helping students find their textbooks, bringing them up at the register, or just reading them at the door, retail can be a great act of service if you choose it to be.

What I wish was different

Advice

1 One person found this helpful

Marketing Manager

August 2017 • Tallahassee, FL

What I liked

Being able to get valuable experience with marketing.

What I wish was different

N/A

Advice

Try and soak up as much information and experience you can.

Be the first to mark this as helpful

Cashier

August 2018 • Tampa, FL

What I liked

Great hours and great staff

What I wish was different

stools for cashiers to sit on and more shifts available

Advice

the managers enjoy people who put pride into the job and are more willing to help those that do so

Be the first to mark this as helpful

Temporary Book Buyer

May - June 2018 • Manchester, NH

What I liked

I liked the friendly coworkers and the active work day.

What I wish was different

I wish that we could get transportation other than mileage reimbursed, since I did not have my own car.

Advice

I would say, please learn the job quickly because it is much smoother if you do ot make many mistakes while you work.

Be the first to mark this as helpful

Temporary Retail Associate

May - August 2018 • Lawrenceville, GA

What I liked

I loved my work environment. Everyone was very friendly and warm. I also learned many skills like customer service and communication.

What I wish was different

I wish I had found out about this job opportunity sooner. I would have loved working here early on in my academic career.

Advice

My advice about my experience would be to always look around for any opportunity, even if it is a temporary job. I would also like to say that if you are unsure if you will get the job or not, you should still apply, because they may call you for an interview and they may even hire you. This is a learning process, rejection and acceptance.

3 ${count} people found this helpful

Sales Associate

July - August 2018 • Lawrenceville, GA

What I liked

The experience to learn different functions within the organization.

What I wish was different

The HR side of it, to hold the employees more accountable and create better systems in place to make working more efficient and have it be more effective.

Advice

This is great way to start out show casing your skills within different parts of a company.

Be the first to mark this as helpful

Temporary Team Member

July 2018 • Hayward, CA

What I liked

I enjoyed the experience. I enjoyed being able to learn more about what goes into a school bookstore, what goes into rush week, and what goes into helping all the new students on campus. It's a lot of work, but it's very rewarding to be able to help everyone who's a little lost.

What I wish was different

I wish I had been able to start earlier, as it really helped me learn the campus, and learn everything I would need to he a successful student.

Advice

One piece of advice I would share is: never be afraid to ask for help or a little guidance. That's what we're here for, and if one of us doesn't know the answer, another person most likely does, and we will find it out for you.

Be the first to mark this as helpful

Sales Associate

May 2018 • Tempe, AZ

What I liked

The culture and community between the associates.

What I wish was different

Nothing

Advice

Never underestimate how many people come to get books on the first day of class.

Be the first to mark this as helpful

Retail Salesperson

August 2016 • San Antonio, TX

What I liked

the people

What I wish was different

the way things were handled

Advice

very flexible

1 One person found this helpful

Customer service team lead

June 2017 - August 2019 • Jacksonville, FL

What I liked

Great on campus job

What I wish was different

Better pay

Advice

Communication

1 One person found this helpful

Equipment Operator

July - August 2018 • Woodridge, IL

What I liked

I loved the hours, working Monday through Friday 6:00AM-2:30PM and having the weekends off!

What I wish was different

Nothing, it was the perfect summer job and paid well.

Advice

Working and having your own money is key to growing up and especially in a tough labor job it helps you understand what people do all the time.

Be the first to mark this as helpful

Sales Rep

May - August 2018 • Bethlehem, PA

What I liked

The atmosphere of the job and people who worked there

What I wish was different

The pay was a little low for what I did and would prefer if it reflected my responsibilities

Advice

Always be on time and do above what you are asked for. Employers love seeing that you are giving more than your 100%.

Be the first to mark this as helpful

Associate

August 2013 • Bakersfield, CA

What I liked

I like the people,coworkers and manager. All really nice people.

What I wish was different

Nothing.

Advice

Be patient and courteous with customers

Be the first to mark this as helpful

Store Associate

May - September 2018 • Old Westbury, NY

What I liked

I liked that it was a relaxed environment, and that it offered me a different aspect on the work field rather than what my major is.

What I wish was different

Advice

I would like to let people know that getting a job in retail or the food industry if your major is health sciences or accounting can be a good thing. You can work on skills like communicating with difficult people and task division.

Be the first to mark this as helpful

1 2