911 Shift Supervisor

911 Shift Supervisor                                                                                                                                                        

Department:    Emergency Communications

Hiring Range: $53,098.00 - $63,717.00

Closing Date: Open Until Filled, with initial review of applicants on June 09, 2025

Description of Work: To provide direct supervision to the daily operations of the 9-1-1 Center, this position provides front-line supervision to all operations staff. To ensure the effective and efficient operation of assigned shift, provide support for major incidents, prepare daily line up rotation and serve as a BURKE COUNTY EMERGENCY COMMUNICATIONS CENTER (BCECC) management representative as needed in a variety of situations.

Knowledge, Skills and Abilities: Must have a current certification as an emergency medical dispatcher; or demonstrate the ability to obtain certification(s).   Certification must be maintained within six months of appointment. 

• Must be an effective decision maker and be able to make decisions calmly and quickly in a stressful environment.
• Ability to work any shift and to rotate shifts, if necessary.
• Ability to deal effectively, tactfully and professionally with all types of individuals.
• Knowledge of the range of dispatch operations, procedures, regulations and systems such as telecommunications and CAD system equipment used to receive and transmit emergency and non-emergency information. Knowledge of the street system.
• Knowledge of the laws, policies, and procedures affecting the operation of the Communications Center.
• Ability to resolve the common challenges associated with handling calls for police/fire/EMS services.
• Ability to listen and comprehend radio transmissions, articulate well, be professional, control the radio air traffic and correctly broadcast detailed information to officers.
• Ability to resolve common challenges associated with handling calls for police/fire/EMS services.

Minimum Training and Experience Requirements: Candidates must have a minimum of five years of experience as a Telecommunicator III, Certified Training Officer or comparable position within the BURKE COUNTY EMERGENCY COMMUNICATIONS CENTER (BCECC) or comparable 9-1-1 Center.  High school graduation or G.E.D required.  College courses preferred.  Minimum of two years of comparable 9-1-1 Center experience, including call taking and dispatching police, fire and EMS agencies.

Additional Requirements:

Must be 18 years of age

CPR, EMD, DCI, ETC, ENP and other certifications may be required

NIMS 100,200, 300 (within 1 year of hire date)

 Application Process: Burke County paper applications can be obtained at the Human Resources office, located at 200 Avery Ave. Morganton, NC, Mon-Fri 8:00am-5:00pm; online applications are available at: www.burkenc.org. Completed applications should provide a complete work history, including a detailed and thorough list of job duties. Incomplete applications will not be processed.

Burke County is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, religion, age, or disability in employment or the provision of services.

Special Requirements

Must possess and maintain a valid driver's license