Founding Student Success Associate

Fueled by a €670,000 financing package from Malta Enterprise, we are establishing our hub in Malta! If you're excited about supporting students, building something from the ground up, and being part of an international education movement, join us! 🚀

About us
 

Millie is on a mission to support the global community of international school students taking the next step towards the future they dream of.
 

Working directly with students and partnering with school counselors, co-founders Jenna Ahn, Giuseppe Iademarco, and Ariel Lau have been striving to break down barriers and open doors to the world’s top universities — no matter where students are based.
 

Today, our global reach spans 46+ countries, and our community includes over 1,600 mentors, each offering empathy and expertise to support students through every step of their academic journey.

From foundational essay-writing workshops to fully customized one-on-one mentoring programs, all our products are delivered with care and backed by our smart app that helps students and mentors stay on track with their goals.

We’re thrilled to have secured funding from Malta Enterprise to launch our hub in Malta, a key part of our ambitious global expansion. This is an incredible opportunity to join a mission-driven team and build your career at the heart of a dynamic international company.

About the position

We’re looking for candidates with a broad range of educational experience - whether it’s tutoring students, engaging with parents, hosting or supporting summer programs, or helping to execute educational initiatives. Even short-term or seasonal roles, such as summer program involvement, are highly valued. If you’ve contributed to shaping learning experiences in any setting, we’d love to hear from you.

Location: Malta 

Salary: €27,000-€32,000 | Relocation allowance (flight & first-month accommodation)

Type: Full-time*

* The minimum probation period is 3 months, after which the contract may transition into a permanent position

Responsibilities

As a founding member of both Millie’s Customer Success team and Millie’s new office in Malta, you’ll play a key role in shaping student success while supporting the growth of a global education startup. 

As a Student Success Associate, you will ensure that international students receive the highest quality support throughout their learning journey.

• Roadmap Design – Collaborate with Guidance Coaches to design personalized Millie student roadmaps.
• Project Management – Oversee end-to-end student support, from mentor onboarding to session scheduling and last-minute problem-solving.
• Student Progress Tracking – Assist with logistical coordination, including scheduling meetings and ensuring programs progress smoothly and according to plan.
• Onboarding & Profile Management – Manage student onboarding, creating and maintaining profiles and LMS pages for streamlined communication.
• Database Management – Keep a meticulously updated record of student-mentor allocations and session histories.
• Family Communication – Serve as the primary point of contact for families, ensuring they feel supported and confident in our services.
• Process Ownership – Take ownership of student allocation processes, continuously refining and introducing automation for efficiency.
• Interdepartmental Collaboration – Work closely with operations, product, and sales teams to optimize student success strategies

Why Join Millie? 

Join Millie and be part of something bigger — help build our Malta office from the ground up, shape the future of global education, and grow your career with a global network of inspiring colleagues, mentors, and students.

• Build – Be a founding member of the Customer Success team, and of Millie’s Malta office, helping build our local presence both functionally and in a new region. 
• Learn – Work at a global startup recognized by Forbes, Times Higher Education, and IACAC, and make the most of our €1,000 / year learning & development allowance.
• Grow – Grow professionally in a fast-moving, international team with plenty of opportunities for leadership and skill-building.
• Own – You’ll receive stock options and become a shareholder of Millie!
• Connect – Expand your network by working with incredible colleagues and amazing mentors, and students who will join their ranks in the next few years. Have access to a coworking space in some of Malta’s most vibrant communities!

What You Bring

• Customer Service Excellence – A natural ability to support students and families, prioritizing responsiveness and high-quality service.
• Attention to Detail – Precision in database management, scheduling, and mentor matching.
• Strong Communication Skills – Confident in both verbal and written communication across international contexts.
• Project Management Skills – Ability to optimize workflows, problem-solve, and adapt in a fast-paced environment.
• Openness to Feedback & Growth – Eager to learn and refine processes as Millie expands.
• Cross-Functional Collaboration – Ability to work independently while aligning with multiple teams across time zones.
• Adaptability – Comfortable in dynamic environments, managing multiple projects and shifting priorities.
• International Mindset – You might have studied abroad, attended an international school, or worked in a multicultural setting.

Preferred Experience & Qualifications

• Bachelor’s degree with a strong academic record.
• International education / background.
• 2+ years of experience in customer support, operations, education, student services, educational experiences.
• Flexibility to work with partners across time zones (Europe, Middle East, Asia)

Submit your resume and reasons why you’d be a good fit here! 🚀