Exam Technician / Management Services Technician
Under the supervision of the Staff Services Manager I (SSMI), the Management Services Technician (MST) is responsible for determining the technical and analytical work associated with the evaluation of testing accommodation applications. Duties include independently evaluating and approving examination candidate testing accommodation applications for compliance with the guidelines of Title II of the Americans with Disability Act to determine if testing accommodation requirements have been met; prepare written correspondence to examination candidates requesting additional documentation and/or information regarding testing accommodation; investigate and resolve special accommodation candidate’s complaints/concerns regarding testing facility’s failure to provide the testing accommodation. Generates a monthly testing accommodation report and statistics; and review and approve each examination testing vendor invoice.
In all job functions, employees are responsible for creating an inclusive, safe, and secure work environment that values diverse cultures, perspectives, and experiences, and is free from discrimination. Employees are expected to provide all members of the public equitable services and treatment, collaborate with underserved communities and tribal governments, and work toward improving outcomes for all Californians.
You will find additional information about the job in the Duty Statement.
Working Conditions
The incumbent works in an office setting with artificial light and temperature control. The ability to use a personal computer is essential.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.
Contact Information
The Hiring Unit Contact is available to answer questions regarding the position or application process.
Hiring Unit Contact:
Sparkle Moss
(916) 574-7920
sparkle.Moss@dca.ca.gov