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Collections Investigator Supervisor

Collections Investigator Supervisor positions supervise and train Collections Investigators in collecting and investigating delinquent accounts; handle highly complex or sensitive delinquent debt cases; review legal packages for appropriate legal documents; maintain records and prepare reports; prepare and refer cases to the City Attorney's office, then monitor, coordinate and assist with the cases, as required; and perform other duties as assigned.



You must meet the following requirements on the date you apply, unless otherwise indicated.


EXPERIENCE: Three years of full-time experience performing debt collections and investigations on charged-off accounts with a collection agency, financial institution, law office, or government agency.


  • Clerical support; accounts receivables, and bookkeeping experience are NOT qualifying.

LICENSE: A valid California Class C Driver's License is required at the time of hire.



  • Experience and/or knowledge in the Fair Debt Collection Practices Act (FDCPA), the Fair Credit Reporting Act (FCRA), and California's Rosenthal Fair Debt Collections Practices Act.
  • Completion of college-level coursework related to civil litigation process and procedures.

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