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Technical Records Specialist 1 - FACS

The Department of Health and Welfare


Applications will be accepted through 4:59 PM MST on the posting end date. 

The Idaho Department of Health and Welfare's Division of Family and Community Services has an exciting employment opportunity for a Technical Records Specialist 1 with The Children's Developmental Disabilities program, in Caldwell or Boise. This position provides customer service and supports for the west hub children's DD team and families we serve. In addition to answering incoming phone lines, other responsibilities include a variety of records support functions; reviewing and processing documents; managing case file records and scanning; maintaining a computerized records system; invoices payments; and other related work.




We have one of the Nation's best state retirement systems (PERSI) that offers a lifetime benefit. 



  • 11 paid holidays
  • Generous vacation and sick leave accrual beginning as soon as you start 
  • Paid parental leave
  • Medical, dental, vision insurance - incredible rates!(full-time/30+ hours per week)
  • PERSI Choice 401(k)
  • Deferred compensation plan
  • Life insurance
  • Short and long-term disability insurance
  • Student Loan Forgiveness
  • Wellness programs
  • Employee Assistance Program (EAP)
  • Flexible Spending Accounts (FSA) 
  • Wide variety of training opportunities
  • Some positions offer flexible hours and/or telecommuting



  • Providing customer service and communication with internal and external customers. This requires good public relations skills.
  • Process program invoices.
  • Compile, scan, and upload documents.
  • Maintain records, navigate various databases.
  • General office support duties; scanning; data entry; answer multi-line phone system.
  • Provide specialized information about agency programs and services to customers that call in.
  • Complete records requests, purchase orders general administrative duties for west hub team.


You must possess all the minimum and specialty minimum qualifications below to pass the exam for this position. Please make sure your resume or work history supports your meeting the minimum and specialty qualifications for this position. Failure to do this may disqualify you from being considered for this position. It is highly recommended to attach a one-page cover letter to your application to demonstrate how you meet the requirements below.



  • Experience monitoring a records system to identify and correct errors. Typically gained by one year of full-time work experience.
  • Experience researching a variety of sources to collect and compile information with good knowledge of services, operations and programs. Typically gained by one year of full-time work experience. Two years of experience working 20 hours per week equates to one year of work experience.
  • Experience interpreting, explaining, and applying a variety of difficult rules, regulations, or policies to determine compliance or eligibility. These complex decisions could have affected the social or economic well-being of others or would result in a service or action being denied. Typically gained by one year of work experience.
  • Experience entering and retrieving data using a computerized records system. Typically gained by six months of work experience.



  • Experience using spreadsheet software such as Microsoft Excel to create and modify electronic worksheets and design and print graphs. Includes complex data analysis using tools such as Pivot tables. Typically gained by one year of work experience.

Below is preferred experience. It is not required for the position but applicants with this experience may receive consideration over other applicants.


  • Experience interacting with customers via telephone and/or in person to identify their service needs and route them to an appropriate person or service to address their concerns. Typically gained by 6 months of work experience interacting with customers via telephone and/or in person to identify their service needs and route them to an appropriate person or service to address their concerns.
  • Demonstrated work experience working/relating with diverse groups of people. Typically gained by 6 months of volunteer or work experience assisting the public.


Learn About a Career with DHW


***PLEASE NOTE: application assistance is not available after the business hours listed below, on the weekends, or on holidays and you must apply before 4:59 pm on the closing date. When applying, use CHROME as your browser to avoid complications.

If you have questions, please contact us at:

Email is the quickest way to get an answer to your questions.

(answered Monday through Friday during business hours MST)

PHONE: (208) 334-0681



The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email

Preference may be given to veterans who qualify under state and federal laws and regulations.