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Shift Manager, Ground Handling

We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.


At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable leader to join our team as a Shift Manager, Ground Handling in our Ground Handling Department. The primary responsibility of the position is to assist Station Management with the operational activities of the station in accordance with established policies and procedures. This includes assistance with station labor relations, operations efficiencies, maintenance, facilities, safety, and security. The successful candidate will have familiarity with Microsoft Office Suite, Federal Aviation Administration (FAA) regulations, and Aircraft Operator Standard Security Program regulations. This position will report to Station Management. 


Essential Duties:

  • Assist with station labor relations, operations efficiencies, maintenance, facilities, safety, and security
  • Keep company goals and customer expectations in mind when overseeing daily operations
  • Coach and provide career development to the staff
  • Correct non-compliant behavior and impose disciplinary action as required
  • Understand the corporate culture, policies, and goals, and take measures to implement these into daily work routines
  • Manage a staff with varied duties
  • Administrative duties to include daily/weekly/monthly reports


Job Qualifications and Competencies:

  • Proven success as a Team Leader with ability to pre plan manpower and equipment
  • Familiarity with FAA and Aircraft Operator Standard Security Program regulations
  • Ability to work independently, set and meet own deadlines
  • Ability to work well with all levels of management and support staff
  • Ability to defuse conflicts among team members
  • Familiarity with Microsoft Office Suite
  • Prior experience with internal controls processes for accountable items


Preferred Qualifications:

  • Previous airline supervisory experience and working knowledge of Air Operations Area (AOA) environment
  • Previous management experience in a hub environment
  • Related experience working in an operations/dispatch environment
  • Extensive knowledge of QIK, Sabre
  • Bachelor’s Degree in Aviation, Business, or related field


Work Environment:

  • Standard office environment, use of telephones, computers, and other office equipment
  • Airport ramp environment, subject to varied weather conditions and elevated noise levels
  • All shifts including weekends, nights, holidays and/or irregular shifts


Physical Requirements:

  • Handle objects up to 70 pounds
  • Assist passengers with disabilities, including, but not limited to, pushing wheelchairs


The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.


Employment is contingent upon a valid driver’s license and clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.


Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network.  Medical and dental available.


M/F Disabled and Vet EEO/AA Employer


Starting Rate:

$50,000.00/Annual Salary - 71,000.00/Annual Salary (Based on locale and experience)


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. ​


In addition to a competitive salary, we offer performance-based bonuses and relocation packages, subject to company policy and performance metrics.