Hotel Operations Analyst (Immediate Start)

What we're looking for:

Location: Miami, FL (Port of Miami office)

Format: In Person Monday - Thursday and remote on Friday's

At Royal Caribbean Cruises, we offer a skill-enriching, innovation-generating team that innovates, collaborates, and delivers.

As an analyst at our corporate headquarters, you’ll be part of a top-notch global workforce. Then within our world class Hotel Operations team, you will be exposed to all aspects of the operation, with real life business and operational need requests and work on projects alongside our team, all the while learning relevant skills that will help you chart your career. This role will analyze hotel operations strategies and processes.

This role is an opportunity to streamline procedures in the fleet with SOP writing support, collecting and present data that can support the fleet through deep analysis and drive guest satisfaction! In addition, this role is responsible for presentations, development of company standards, and initiating data that presents cost saving analysis to our department.  

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Fulfill analytical tasks given by team to review operational inventories and project/plan replacements with cost analysis.

• Guest satisfaction ratings

• Will be responsible for research for competitive analysis, similar markets, or product queries.

• Support team in various database requests such as SharePoint that house SQM or SOPs.

• Assist team with developing SOP documents and device training plans for implementation.

• Organize work events for inclusion and diversity commitments.

• Support department PowerPoint needs for executive presentations.

QUALIFICATIONS:

• (Preferred) Undergraduate degree in Hospitality or Hotel Administration or related field

• Previous experience working in Hospitality at entry level positions a plus

• U.S. Citizenship or Permanent Residency required

• (Preferred) GPA of 3.5 or higher, and proven leadership skills either in school or professional experience

KNOWLEDGE AND SKILLS:

• High level of critical thinking

• Ability to be adaptable and comfortable in a fast paced, dynamic environment

• Ability to think strategically, while managing the details

• Ability to apply project management skills to support short term assignments

• Skills using all Microsoft programs, especially PowerPoint

• Desire and willingness to visit onboard and act with professionalism as an extension of our team

• Ability to write reports, business correspondence, agendas, and Standard Operation Procedures (SOP)

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law.

RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.