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Carrier Account Manager - June 2024

Start Date - June 3, 2024

Pay Information:

$45,000 base pay; Potential to earn uncapped commission. 

About The Role:

Our Carrier Account Managers focus on building relationships with our #1 customer -our carriers. They negotiate rates and terms of freight movement to provide excellent customer service to grow the business. A Carrier Account Manager utilizes discretion and good judgment to manage and troubleshoot all aspects of freight movement.


  • BUSINESS DEVELOPMENT: You will procure, negotiate, and secure carriers to move available freight in a timely and cost-effective manner to meet the client’s needs while establishing essential relationships.
  • CUSTOMER GROWTH: Provide consistent and exceptional service levels to carriers and internal customers to ensure pipeline growth to expand future capacity opportunities.
  • RELATIONSHIPS: Develop and grow carrier relationships through lead generation, cold-calling, and referrals.
  • FREIGHT OPERATIONS: Effectively analyze carriers and freight markets to best meet our customers’ freight needs.
  • RESULTS: Achieve and exceed monthly sales margin expectations and ensure carrier service levels and KPIs are met.
  • COMMUNICATION: Proactively communicate with carriers and sales teams to fulfill commitments, exceed service expectations, and facilitate the resolution of carrier problems with shipment/deliveries.


  • Bachelor's degree.
  • 2 years of sales and customer service experience requried.
  • Knowledge of the logistics industry is preferred.


  • Ability to thrive in a fast-paced environment and meet performance metrics.
  • Strong negotiation skills – persuasiveness, aggressiveness, confidence, resilience.
  • Entrepreneurial and competitive spirit, passion, and self-motivation.
  • Organization and attention to detail.
  • Adaptability, multi-tasking ability, sense of urgency.
  • Confident decision-making skills, problem-solving ability, and issue-resolution skills.