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Guest Experience Special Events Intern

A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact.

As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What we offer

  • Impact - The work you do here matters to millions.
  • Growth - Philadelphia is growing, why not grow with it?
  • Diversity & Inclusion - Find a career in a place where everyone belongs.
  • Benefits - We care about your well-being.

Agency Description

The Philadelphia Airport is a dynamic place to work. It is the only major airport serving the 7th largest metropolitan area in the United States and is one of the busiest airports in the country. The City of Philadelphia Department of Aviation oversees both Philadelphia International Airport (PHL) and Northeast Airport (PNE), the city’s general aviation reliever airport. The airport system operates through the Aviation Fund, which is an enterprise fund of the City of Philadelphia and is completely self-sustaining using no local taxpayer dollars to operate. Learn more about the airport at

Our Mission: Proudly connecting Philadelphia with the world

Our Vision: World-class global gateway of choice

Our Values:  

    •    People First - Our employees, stakeholders and passengers

    •    Respect - To our customers and our environment

    •    Integrity - We hold ourselves responsible for what we do, say, and think

    •    Diversity – Purposefully Inclusive and accepting of all

    •    Excellence - We hold ourselves to the highest standards of service, innovation, and efficiency

Philadelphia Airport has won numerous awards for quality, diversity, and innovation:

  • 2022 Stevie Awards Silver Recognition for Achievement in Diversity & Inclusion
  • 2022 Northeast Chapter of the American Association of Airport Executives (AAAE-NEC) Diversity, Equity, and Inclusion Award
  • 2022 Northeast Chapter of the American Association of Airport Executives (AAAE-NEC) Honorable Mention, Airfield Project of the Year: Terminal D/E Apron Repairs
  • 2022 Airports Going Green (AGG) – Outstanding Sustainability Infrastructure Development Award for PHL Apron Project
  • 2022 Shaw Contract Certificate of Appreciation – Sustainability and Carpet Recycling Efforts
  • 2022 Women's Transportation Seminar (WTS) Philadelphia Chapter's Diversity Award – Commitment to Advancing Diversity in Leadership Roles for Women

Job Description

This is a tremendous opportunity to learn about and participate in all the exciting special events at the airport and offsite.

Essential Functions

· Assist with administrative tasks such as: 

o Labeling folders 

o Copying files 

o Typing reports 

o Scanning documents 

o Uploading documents to a computer drive 

o Creating digital files from scanned documents 

o Shredding papers 

o Conducting inventory of special events equipment 

o Creating and maintaining a special events equipment spreadsheet in Microsoft Excel 

o Organizing, labeling, and arranging items in Events Storage Closets 

· Assist with special events and tour program tasks such as: 

o Lifting equipment such as a podium, sound system, media wall, microphone, microphone stands, and placing them on a pushcart and or inside a vehicle. 

o Transporting equipment to event location 

o Setting up/breaking down equipment before and after events 

o Escorting guests to destinations 

o Preparing gift bags and swag items 

o Reserving rooms for guests 

o Traveling offsite to support Airport related functions 

· Perform four or more hours per week with Guest Experience’s Volunteer Program (This could involve working with animals like dogs in PHL’s Wagging Tail Brigade and supporting the Philadelphia Zoo at PHL

· Assist other departments as needed 

· Video record special events 

· Edit special events videos using video editing software 

Competencies, Knowledge, Skills and Abilities

Skills and Abilities:

  • Skills in using MS Office software programs including Outlook, Word, Excel, and PowerPoint.
  • Skills in operating audio-visual equipment.
  • Skills in utilizing office equipment such as copiers and scanners.
  • Ability to understand and follow oral or written instructions.
  • Ability to use a computer and keyboard to perform data entry and retrieval.
  • Ability to interact with the public in a courteous and tactful manner.
  • Ability to read and interpret manufacturers’ manuals and procedures related to special events equipment.
  • Ability to perform a variety of manual tasks.
  • Ability to fulfill physical requirements of the position which include some strenuous activity including, but not limited to, walking long distances, moderate to heavy lifting, and pushing carts.
  • Ability to learn how to set-up equipment for special events.
  • Ability to work hours and workdays outside of traditional work schedule.


Full-time (Temporary); Monday-Friday 8 AM to 4 PM, contingent on student’s class schedule.


  • College Student.
  • Latest transcript required.
  • Must pass and maintain SIDA (Security Identification Display Area) clearance.
  • *Must pass and maintain AOA (Airfield Operations Area) clearance for Operation positions.
  • Applicants aged 18 years and older must complete a medical assessment, including a drug test.

Additional requirements:

  • N/A

Additional information

TO APPLY: Interested candidates must submit a resume.

Hourly Range: $17-$17.56

Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!

Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that  are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to

For more information, go to: Human Relations Website: