Academic Technology Support Engineer / Information Technology Professional

Position Summary

The CVM IT Academic Technology Team is responsible for the setup, support, management, and decommission of Audio/Visual technology and supporting equipment. The Academic Technology Support Engineer will provide front-line academic and classroom technology support for the Veterinary Medical Center, Veterinary Diagnostic Laboratory, and the College of Veterinary Medicine. The selected candidate is an active member of the CVMIT Team to improve processes and triage incoming customer requests.

Michigan State University (MSU) is a top 100 global university located in East Lansing, three miles east of the state’s capitol. The MSU community includes more than 12,000 faculty, academic and support staff, approximately 50,000 students. MSU offers an extensive benefits package to its employees including health care, prescription, and dental coverage, and a base retirement program with a University matching contribution, as well as basic life insurance. In addition, MSU offers educational benefits including a course fee courtesy program and educational assistance.

MSU Information Technology provides the primary leadership for strategic, financial, and policy initiatives affecting information technology (IT) across MSU. MSU IT offers technology resources that support MSU’s mission of providing education, conducting research, and advancing engagement.

Diversity, Equity and Inclusion (DEI) are essential elements, vital to the culture MSU Information Technology endeavors to cultivate.  This includes providing opportunities and access for all people which incorporate differences of race, age, color, ethnicity, gender, sexual orientation, gender identity, gender expression, religion, national origin, migratory status, disability/abilities, political affiliation, veteran status and socioeconomic background.

Unit Specific Education/Experience/Skills

Knowledge normally acquired in the first two or three years of college, technical, vocational, or business school such as an Associate’s Degree; one to three years of related and progressively more responsible or expansive work experience in an information technology area related to the duties to be performed; experience with service desk software; or an equivalent combination of education and experience. Possession of a valid vehicle operator’s license.

Desired Qualifications

2+ years of experience; ability to isolate, analyze, describe, and resolve complex issues; strong reasoning and problem-solving skills; ability to complete tasks on a timeline; experience supporting audiovisual systems in a complex environment; experience working with vendors; knowledge of Crestron and Biamp technologies; experience customer service values and skills, including ability to successfully resolve conflict constructively and to maintain positive relationship with executive sponsors for customer groups; ability to work collaboratively in a team environment; ability to work under pressure and consistently meets deadlines.

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.

Required Application Materials

Resume and cover letter.

Special Instructions

Please provide three professional references who are knowledgeable of your work.

Work Hours

STANDARD 8-5

Website

https://tech.msu.edu

Remote Work Statement

MSU strives to provide a flexible work environment and this position has been designated as remote-friendly. Remote-friendly means some or all of the duties can be performed remotely as mutually agreed upon.