Payments Processing Specialist
- Closing Date: 11/29/2023
- Hiring Agency/Seniority Unit: Revenue Dept / Revenue (Inc Assessors)-AFSCME
- Division/Unit: Tax Operations Division / Tax Ops-Payments and Lobby
- Work Shift/Work Hours: Day Shift
- Days of Work: Monday - Friday
- Travel Required: No
- Salary Range: $19.57 - $25.95 / hourly; $40,862 - $54,183 / annually
- Classified Status: Classified
- Bargaining Unit/Union: 206 - Clerical/AFSCME
- Work Area: Mail Processing Room
- FLSA Status: Nonexempt
- Telework Eligible: Yes, Hybrid Telework
- Designated in Connect 700 Program for Applicants with Disabilities: Yes
Make a difference in the lives of Minnesotans.
The work you’ll do is more than just a job. Join the talented, engaged and inclusive workforce dedicated to creating a better Minnesota.
Job Summary
This posting may be used to fill multiple vacancies.
Tax Operations is a production division that focuses on processing tax returns and payments. There are 17 units in this division, each of which have focused areas of specialty.
This position works in the Payments unit, which resolves filing and payment issues for various tax types. A Payments Processing Specialist works specifically with exception paper payments and is also responsible for working the payment edit queues within our tax system GenTax.
A hybrid telework schedule arrangement is available for this position. Teleworking employees are required to live in Minnesota or a bordering state in a county along the Minnesota state line.
Come be part of a great team that values work life balance!
Qualifications
Minimum Qualifications
- Experience with preparing written responses to routine inquires.
- Customer service skills sufficient to provide prompt, courteous and accurate information in person, on the phone, through e-mail and other written correspondence, and to communicate effectively with internal and external customers.
- Knowledge of other computer applications, such as Microsoft Edge, Excel, Outlook and Word.
Applicants who meet the above experience requirements will be further evaluated during the interview based on the following:
- Typing skills of 50 WPM with 5 or less errors per minute sufficient to input data quickly and accurately.
- Ability to multi-task and prioritize work.
- Knowledge of communication sufficient to accurately spell and use correct grammar; to read, explain and interpret a variety of materials and follow detailed instructions.
Preferred Qualifications
- Knowledge of GenTax software system.
- Spreadsheets - skills in managing and using spreadsheets sufficient to track and create statistical reports.
- Knowledge and/or experience of payment processing practices.
- Ability to problem solve in a fast paced environment.
- Ability to make decisions in accordance with policies and procedures.
- Strong interpersonal and human relations skills to effectively relate and work with a wide variety of employee and customer groups.
- Ability to establish effective working relationships with peers, management, contracted agents, department contacts, and business representatives.
Physical Requirements
Requires occasional moving of articles such as boxes, accounting records, laptop computer, and portable printer. Requires moving carts, moving paper from carts to shelving, occasionally moving such articles as file folders, and to maintain a stationary position for long periods of time.
Additional Requirements
Prior to an offer of employment, a background check will be conducted. This will include, but is not limited to checking degrees and licensures, criminal history, and tax filing and payment history. All individual income tax filing and payment obligations must be current prior to interviewing for this position.
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).
Application Details
How to Apply
Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the job information line at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.
If you have questions about the position, contact Ryan Ross at ryan.ross@state.mn.us or 651-556-3259.
To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Ryan Ross at ryan.ross@state.mn.us.
If you need a reasonable accommodation for this interview and/or testing process, please contact the Department of Revenue ADA Coordinator at revenue.eai@state.mn.us.
About Revenue Dept
The Minnesota Department of Revenue works to fund the future for all of Minnesotans. We manage over 30 different taxes and collect $26.7 billion annually in state taxes, which funds state programs such as healthcare, transportation, public safety, and early childhood, K-12, and higher education.
Revenue is dedicated to an inclusive work environment that celebrates and values the diversity of each employee and reflects the communities we serve. We're committed to a culture of inclusion where everyone can bring their authentic selves to work and thrive.
We value a work life balance for our employees, and many of our employees telework in a full or hybrid capacity. For those that come to the office, regularly or occasionally, we invested in a state-of-the-art hybrid workspace located at the Stassen building in St. Paul.
Find out more about us on our website.
Why Work for Us
Diverse Workforce
We are committed to continually developing a workforce that reflects the diversity of our state and the populations we serve. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve the people of Minnesota.
A recent engagement survey of State of Minnesota employees found:
- 95% of employees understand how their work helps achieve their agency’s mission
- 91% of employees feel trusted to do their jobs
- 88% of employees feel equipped to look at situations from other cultural perspectives when doing their job
- 87% of employees report flexibility in their work schedule
Comprehensive Benefits
Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. As an employee, your benefits may include:
- Public pension plan
- Training and professional development
- Paid vacation and sick leave
- 11 paid holidays each year
- Paid parental leave
- Low-cost medical and dental coverage
- Prescription drug coverage
- Vision coverage
- Wellness programs and resources
- Employer paid life insurance
- Short-term and long-term disability
- Health care spending and savings accounts
- Dependent care spending account
- Tax-deferred compensation
- Employee Assistance Program (EAP)
- Tuition reimbursement
- Federal Public Service Student Loan Forgiveness Program
Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply.
We will make reasonable accommodations to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us and indicate what assistance is needed.