Street Vending Monitor

General Description

Do you enjoy working with small businesses in our community? 

Come join the Office of Business Resources team in the Economic Development Division. The City of Madison is seeking a motivated, flexible, detail-oriented and customer-service focused individual to work with food carts, arts and crafts, and other street vendors as the Street Vending Monitor.  The City of Madison is known for the unique culinary offerings of its diverse food carts and for its vibrant outdoor sidewalk cafés. This position is responsible for providing training and education to vendors and ensuring compliance throughout the city. Apply now!

This is responsible field inspection, enforcement, and monitoring work relating to the activities of street vendors, merchants, late night vendors, and sidewalk/roadway cafes that use sidewalks, streets, terraces and parking lots. The work involves making on-site observations and field inspections, interacting and communicating with the public and vendors, following up on complaints, documenting violations and citations and performing other enforcement activities, and maintaining  necessary records. Additionally, this position is responsible for administrative support for the Street Vending Program.  

This position has seasonal changes to workflow and will require flexibility based on the licensing and vending season, which would require evening and weekend hours.  Work is performed under the oversight of the Street Vending Program Coordinator and the supervision of the Office of Business Resources Manager.

Field Work

Make on-site observations, monitor activities of street vendors, examine licenses for validity, ensure compliance with the City's Street Vending Ordinance and the accompanying regulations, and follow up on complaints from the public.

Communicate with vendors, merchants and businesses. Troubleshoot immediate vendor needs, such as electrical malfunctions, construction obstructions, or other technical malfunctions.

Explain the ordinances and regulations, and educate vendors, merchants and businesses on appropriate activities and procedures.  

Using a Racial Justice and Social Equity Initiative lens, work with persons of varying cultural and ethnic backgrounds and determine the best way to communicate critical information.

Delineate vendor site area markings.

Administrative Responsibilities

Assist the Street Vending Coordinator in the performance of communication, clerical, and manual tasks. 

Process applications, fees and issue street vending licenses and permits.

Perform general administrative and office functions relating to the street vending program including updating forms, typing memos, letters and related correspondence, filing, etc.

Maintain databases, such as excel spreadsheets, Accela, Knowledge Lake, etc.

Assist and communicate with the public. Answer telephone, email and in-person inquiries.

Maintain the online mapping for sidewalk and roadway cafes, and assist with other mapping and diagram creation for businesses and vending areas.

Collaborate and coordinate activities for the City Banner Program, including scheduling, permit processing, tracking, communication, onsite observations and enforcement. 

Collaborate and coordinate activities for the City Tabling Expressive and Mobile Vending (TEM Permits) Program, including permit processing, communication, site assignments, tracking, onsite observations and enforcement. 

Serve as Clerk to the Vending Oversight Committee.

Enforcement Work

• Perform regular citywide site visits to where vending, outdoor dining, banners and other related vending are taking place to ensure operations are in compliance.
• Document incorrect vendor activity through photographs, factual verbal and written reports, and issuance of written observances, warnings, and citations for enforcement action.
• Monitor and follow-up with businesses following education or enforcement to ensure activities are back in compliance and provide additional guidance as required.
• Educating vendors on vending requirements, best practices and maintaining compliance.
• Testify in court as required.

Perform related work as assigned.

Minimum Qualifications

One (1) year of general experience in the enforcement of code or other types of regulation, including and/or supplemented by military, public safety, lifeguarding, security guard work,  park ranger, customer relations. or other related experience.
 

Special Requirements

Ability to meet the mobility and transportation requirements of the position.

Ability to work varied schedules, including nights and weekends.

Physical Requirements:
The employee will be expected to physically visit the sites where street vending occurs.  This position requires a high percentage of work outdoors in all types of weather at various times of day and night while walking and standing during the vending season. In the off season, this position requires long periods of sitting/standing and working on a computer.

*Stated salary will receive a 4% wage increase effective December 24, 2023.