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Information Technology Specialist (Customer Support) - R5

This position is in Region 5, Mission Support Division/Information Management Branch/Information Technology Section. About Region 5:

This is an office-centered position--you must physically report to the duty station stated in this announcement on a regular basis. Partial work-from-home flexibilities may be authorized.


At the entry level of this position, you will:

-Maintain new system hardware and software using standard operating procedures.
-Provide customer support services covering IT equipment, software, systems, interfaces and networks.
-Oversee one or more elements of an IT contract in accordance with contract terms, conditions, and specifications.
-Provide customer support for problem solving, integrating and supporting functional operations of multiple computer systems, software packages, networks and applications programs.
-Communicate information about system changes.

When entering a Federal job at a grade level lower than the highest promotion potential level, you may be promoted to more complex duties and work more independently, as your career progresses. NOTE: Career ladder promotions are not automatic, and all eligibility and qualifications requirements must be met in order to progress to the next grade level.