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Overnight Front Office Agent

Performs a variety of guest service activities in an exceptionally friendly, professional, and efficient manner commensurate with the demands of a world-class hotel. Registers guest, assigns rooms, settles guest accounts, and coordinates with other departments to satisfy guest requests. The position is challenging, varied and offers the opportunity to work flexible hours and meet many new people.

Job Specific

Welcome and register guests in an outstanding friendly, professional, and efficient manner, assigning rooms which satisfy all special requests
Obtain necessary credit and payment information from guests
Provide check cashing and foreign currency conversion for hotel guests
Coordinate with other hotel departments to satisfy guest requests
Provide detailed information about hotel facilities and operating hours
Adhere completely to all Loews Hotels Star Service Standards
Sell rooms in accordance with Front Desk sales strategies
Receive and transmit guest messages
Perform check-out and cash handling activities in accordance with all hotel cashiering and credit policies
Distribute and coordinate completion of SQS survey cards during guest check-out
Read Group Profiles and Banquet Event information on a daily basis
Maintain the cleanliness and excellent condition of equipment and work area
Other duties as assigned
Maintains clean and excellent condition of Front Desk area
Maintains proper stock of all supplies in Front Office
Executes emergency procedures in accordance with hotel standards
Notifies appropriate individuals and departments of any problems or unusual matters of significance
Attends all appropriate hotel meetings and training sessions
Is polite, friendly, and helpful to guest, employees and management
Promotes and applies teamwork skills at all times
Complies with all hotel standards, policies, and rules
Complies with safety regulations and procedures
Remains current on hotel information and changes

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation:

General knowledge of hotel departments
Excellent communication skills – oral and written
Excellent guest service skills
Knowledge of computer programs utilized in property management
Able to work a flexible schedule, including weekends and holidays
Must be able to stand for an eight-hour shift