Overnight Front Office Agent

Performs a variety of guest service activities in an exceptionally friendly, professional, and efficient manner commensurate with the demands of a world-class hotel. Registers guest, assigns rooms, settles guest accounts, and coordinates with other departments to satisfy guest requests. The position is challenging, varied and offers the opportunity to work flexible hours and meet many new people.

Job Specific

Welcome and register guests in an outstanding friendly, professional, and efficient manner, assigning rooms which satisfy all special requests

Obtain necessary credit and payment information from guests

Provide check cashing and foreign currency conversion for hotel guests

Coordinate with other hotel departments to satisfy guest requests

Provide detailed information about hotel facilities and operating hours

Adhere completely to all Loews Hotels Star Service Standards

Sell rooms in accordance with Front Desk sales strategies

Receive and transmit guest messages

Perform check-out and cash handling activities in accordance with all hotel cashiering and credit policies

Distribute and coordinate completion of SQS survey cards during guest check-out

Read Group Profiles and Banquet Event information on a daily basis

Maintain the cleanliness and excellent condition of equipment and work area

Other duties as assigned

Maintains clean and excellent condition of Front Desk area

Maintains proper stock of all supplies in Front Office

Executes emergency procedures in accordance with hotel standards

Notifies appropriate individuals and departments of any problems or unusual matters of significance

Attends all appropriate hotel meetings and training sessions

Is polite, friendly, and helpful to guest, employees and management

Promotes and applies teamwork skills at all times

Complies with all hotel standards, policies, and rules

Complies with safety regulations and procedures

Remains current on hotel information and changes

General

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation:

General knowledge of hotel departments

Excellent communication skills – oral and written

Excellent guest service skills

Knowledge of computer programs utilized in property management

Able to work a flexible schedule, including weekends and holidays

Must be able to stand for an eight-hour shift