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Hotel Billing Internship

Essential Responsibilities:
  • Gather, review, and reconcile hotel invoices to ensure appropriate charges for a customer hotel stay were applied.  
  • Address billing discrepancies found and follow up on corrections. 
  • Prepare and send invoices to assigned customers within designated timeframes. 
  • Daily written and verbal communication with co-workers and customers.
  • Update internal files, databases & spreadsheets and maintain accurate records.
  • Provide exceptional customer service to vendors.
  • Apply critical thinking and analytical skills to provide solutions to appropriately address billing discrepancies and customer needs. 

Job Requirements:
  • Student in their Sophomore/Junior year and pursuing degree in Accounting, Finance, and/or Business-related field strongly preferred.
  • Entry-level experience in an Accounting, Customer Service or Hospitality environment.
  • Familiarity with accounting systems and processes a plus.
  • Strong analytical and problem-solving skills.
  •  Excellent communication and interpersonal skills.
  • Able to organize and coordinate tasks with a great attention to detail.
  • Strong typing (data entry) skills.
  • Experience with Salesforce or another CRM software preferred.
  •  Proficient in Microsoft Excel (including sorting, filtering, and pivot tables).
  • Professional, compassionate, and friendly demeanor.

Work Environment and Physical Demands:
  • This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
  • While performing the duties of this job, the employee is regularly required to communicate in both a verbal and written manner and must have the ability to hear and verbally respond during interactions with staff and customers. The employee frequently is required to stand, walk, sit, use hands through fingers, handle or feel, and reach with hands and arms.

Other Duties/Considerations:
  • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.