Child Welfare Program Specialist
Do you have a background in program analysis, project management, and customer service? Do you want to make a positive difference in the lives of Idaho’s families and children? If so, the Department of Health & Welfare, Family & Community Services is looking for you to join our team at our Westgate campus in Boise as a Program Specialist!
This position is responsible for applying detailed program knowledge in developing and/or maintaining program records systems, collecting information, preparing reports, performing a wide variety of administrative support functions, and acting as a liaison between the West Hub’s Safety Assessment Program Manager and external customers, including law enforcement.
We are actively seeking candidates who have critical thinking skills, developed interpersonal skills, written and verbal communication skills, problem solving abilities and process management analysis skills.
Benefit Information:
Our generous benefits package increases the total compensation of a full-time (benefits eligible) Program Specialist making $23.31/hour to an estimated $33.93/hour.
We offer a competitive benefits package to eligible employees which includes:
- excellent medical, dental and vision insurance-employee only coverage for PPO $65/month for medical and vision & $11.00/month for dental
- generous vacation and sick leave accrual beginning as soon as you start
- 11 paid holidays a year
- paid parental leave
- participation in PERSI - one of the Nation's best state retirement systems (the state currently contributes 11.94% of gross wages to an employee’s PERSI account)
- multiple savings plans, optional 401K, and optional 457
- basic life insurance for employee and family
- employee covered at one times annual salary
- spouse covered at $10,000
- child covered at $5,000
- wellness programs
- ongoing training opportunities
- an opportunity for student loan forgiveness
- and more!
If you have previously applied for Program Specialist and wish to be considered for the current vacancy, you must reapply under this announcement. Previous scores will not be used.
Example of Duties
- Tracking themes, trends, and organizational data.
- Researching and writing reports regarding specific cases or child welfare topics.
- Listening to customer’s concerns and making connections to the correct person to address those concerns.
- Scheduling meetings and staffings for manager, safety teams, and/or external partners.
- Specifically interacting with partners such as courts, law enforcement, and service providers to provide information requested.
- Hiring of administrative staff and provides supervision.
- Fiscal management such as processing invoices and researching fiscal data fixes.
Minimum Qualifications
You must possess all the minimum qualifications listed below to pass the exam for this position. Click on the Questions tab associated with this announcement for the details regarding minimum qualification requirements. The Supplemental Questions on the application are the exam questions. If it is a written answer, please make sure you answer each question with enough detail to determine how you meet the requirements. Do not put “See resume” as your answer to written questions. Answer each written question thoroughly. Failure to do this may result in not passing the exam and disqualify you from being considered for this position.
- Some knowledge of management practices.
- Some knowledge of program or project planning and implementation.
- Experience developing and evaluating policies and procedures.
- Experience with technical writing.
Supplemental Information
Additional Qualifications:
Below are additional qualifications. They are not required, however, having the minimum qualifications and the education and/or experience below will increase your score. Please answer each item below with enough detail to determine you meet each requirement to receive extra credit.
- Good knowledge of child welfare practices. Gained by at least three years of professional work experience in the child welfare field, including safety assessment.
- Demonstration of solid customer service engagement skills. Gained by at least 3 years of professional work experience engaging with the public.
To be considered you must apply online at the link below. To learn more about this position and to apply by 06/15/22, copy and paste this link into your browser (Chrome works best):
https://www.governmentjobs.com/careers/idaho/jobs/3577351/child-welfare-program-specialist
EEO/AA/Veteran
Hiring is done without regard to race, color, religion, national origin, sex, age or disability. If you need special accommodations to satisfy testing requirements, please contact the Division of Human Resources at (208) 334-2263.
Preference may be given to veterans who qualify under state and federal laws and regulations.