Communication Specialist, NetClaim R2983
REMOTE POSITION
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Position Summary:
As a member of our NetClaim Call Center Team, you will support our organizational goals by creating an exceptional customer experience. Each day you will engage with our customers by phone to capture their insurance related information and ensure they are supported in the manner needed most. With many of our team members fluent in languages beyond English, our Bilingual Communication Specialists have a shared commitment to provide outstanding service that wows our customers and directly influences our outstanding customer retention rate.
Beyond working with our customers, you will work closely with an amazing group of people committed to your success and growth with our team!
We Offer You:
- A collaborative, thriving organization with constant growth potential and strong brand recognition
- An inclusive work environment centered around personal growth, career development and mentors dedicated to your success at every level
- Competitive pay and benefits that matter, including community outreach and the time and flexibility for a balanced lifestyle
What You Will Do:
- Engage each caller by phone with the utmost responsiveness, care and concern
- Instill confidence with our customers that their information will be handled appropriately and that their experience matters
- Follow a scripted set of questions and ensure each question is addressed and accurately captured in a written report
- Pay strong attention to each detail to ensure report accuracy and timely submissions
- Hold all reports in strict confidence, both internally and externally
- Demonstrate flexibility as policies, schedules and people you interact with often change
- Model our core values of Live It! Own It!, Say It!, Discover It!, and Bring It!
- Retain schedule flexibility with 24/7 operation that may change from time to time
What You Will Need:
- High school diploma/GED or equivalent work experience; Bachelor’s degree preferred
- Passion for making a difference in the lives of others
- Inspired by creating an exceptional customer experience and strong results orientation
- A stickler for details!
- An accurate and minimum typing speed of 35wpm and easily navigate basic technology, like Outlook
- A commitment to arrive to work as scheduled
- Excellent verbal and written communication skills and a commitment to collaborate with people effectively at all levels and across diverse cultures
NAVEX Global is an equal opportunity employer, including disability/vets.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!