IT Specialist

Job Summary

The IT Specialist is responsible for assisting resort employees and guests with their questions about any of our supported software and computing platforms to the best of his/her ability, in a professional and courteous manner. Provides software, hardware and network support and troubleshooting on the resort. Provides support on a wide range of applications including Microsoft, and resort based software. 

Job Duties and Responsibilities

• Provides software, hardware and network support and troubleshooting on the resort. 

• Provides support on a wide range of applications including Microsoft, and resort based software.

• Responds to requests for technical assistance in person, via phone, and electronically.

• Diagnoses and resolves technical hardware and software issues.

• Researches questions using the available information resource and advises user on appropriate action. 

• Tracks all help desk interactions in IT work order system.

• Identifies and prioritizes situations requiring urgent attention.

• Tracks and routes problems and requests and documents resolutions.

• Stays current with system information, changes and updates.

• Works with Guests on WiFi issues when assigned.

• Other duties as assigned.

Job Specifications

Competencies:

• Knowledge of the techniques and procedures of software and hardware in the technology field required.

• Must possess an understanding of installation, configuration and troubleshooting processes for software, hardware, network and accessory equipment. 

• Previous experience with relevant call tracking applications(PSA) a plus.

• Advanced personal computer Windows Applications and Operating Systems skills required.  

• Working knowledge of fundamental operations of relevant software, hardware and other equipment.

• Previous customer service experience is a plus. 

• Must possess problem solving skills.

• Ability to adapt to situations as they arise.

• Must possess great attention to detail.

• Clear and concise verbal communication skills.

• Self-directed and able to maximize use of time, resources and technology.

• Able to analyze, interpret and present data in various formats.

• Maintains office, employee and company confidentiality at all times.

• Dependable and meets goals.

Education:

• An AA/AS degree preferred in computer related field plus two years relevant experience. 

• The combination of education and experience that enables performance of all aspects of the position. 

Physical & Other Requirements:

• While performing the duties of this Job, the employee is regularly required to sit and talk or hear. 

• The employee is frequently required to stand. 

• The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and taste or smell.

• The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.  

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

• Evenings, weekends and holidays are a regular part of the schedule.

• Must have excellent attendance and conduct record for consideration