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Technology Service Desk Internship- Chicago

Our Story:
Founded in 2008, Hightower Advisors is a wealth management firm that provides investment, financial and retirement planning services to individuals, foundations, and family offices, as well as 401(k) consulting and cash management services to corporations. Hightower’s capital solutions, operational support services, size and scale empower its vibrant community of independent-minded wealth advisors to grow their businesses and help their clients achieve their vision of “well-th. rebalanced.” Based in Chicago with advisors across the U.S., the firm operates as a registered investment advisor (RIA).
Life as a Hightower Intern:
Our Interns have the chance to learn more about Hightower’s culture and businesses while developing practical skills necessary for future success and post-graduate opportunities. The program includes weekly conversations with C-level professionals related to career development, networking opportunities with Hightower with fellow interns and colleagues, and engaging workshops related post-graduation skills and money management. The program culminates with a final presentation given to Hightower executives, managers, and fellow interns where you will highlight your experience.
The summer internship program is a 10-week long program aimed to provide opportunities to:
  • Learn directly from industry experts by having weekly 1:1 conversations related to career development
  • Attend workshops related post-college career paths and personal development
  • Gain exposure to the financial services industry
  • Develop a comprehensive understanding of specific team and department initiatives and goal
As an intern, you will participate in development meeting, a variety of networking, mentoring and community events, all intended to reinforce the Core Values of the Program – Education, Innovation, Leadership, Collaboration and Service.
The position is full time for the 10 weeks and is a paid, non-exempt position.
Your Future Team:
The Information Technology- Services Department contributes to the success of Hightower by delivering innovative technology and best in class customer service to the organization. IT Services contributes to New Hire Onboarding and the development of enterprise solutions.
What You’ll Do:
- Provide outstanding customer service and a positive support experience by interfacing directly with end-users on issues and requests, communicating clearly and concisely.
- Inspect equipment for initial set-ups, configurations, installations, upgrades, repairs, etc.
- Work with vendors to evaluate hardware and software issues and coordinate repairs. Pick up or deliver equipment as required.
- Demonstrate a willingness to grow yourself through collaboration with the team and training tools.
-Participate in projects as assigned.
What You’ll Bring:
  • Adaptability. You have the instinctive need to achieve objectives despite the hurdles that may come along the way. You are ready to join a fast-paced environment and are adaptable to constant change. 
  • Agile. You are comfortable navigating ambiguity and working with competing priorities. You maintain composure and remain positive under pressure and know how to influence stakeholders even when the situation might be complex. 
  • Team player. You love collaborating and sharing ideas. You’re ready to roll up your sleeves, trust your teammates, and support as needed. 
  • Clear communicator. You communicate clearly and concisely. You’re great at getting and giving respectful and productive feedback to candidates and colleagues. 
  • Highly organized. You know how to manage multiple projects and prioritize appropriately. You create clear and logical systems and processes to support your work and that of the organization.
  • Committed to learning. You are a current full-time, undergraduate student pursing a bachelor’s degree and have a GPA of 3.0 or above.
You are a U.S. citizen, U.S. permanent resident or possess other unrestricted U.S. work authorization and will not require sponsorship for U.S. work authorization now or anytime in the future.
Hightower requires proof of COVID-19 vaccination for all employees. Reasonable accommodations will be considered. If an employee is unable to provide proof of vaccination, mask coverings and weekly COVID-19 testing will be implemented.
What We Offer:
  • Hightower Swag
  • Hybrid Model Work Schedule
  • Summer Fridays
  • Networking Opportunities
  • Office space in the heart of New York City and Chicago
AN EQUAL OPPORTUNITY EMPLOYER: Hightower is an equal opportunity employer and does not discriminate based upon race, color, religion, sex, sexual orientation, pregnancy, marital status, national origin, citizenship, veteran status, ancestry, age (over 40), physical or mental disability, medical condition (cancer-related), gender identity or expression, genetic information including sickle cell or hemoglobin C trait, or any other consideration made unlawful by applicable federal, state, or local law