AIMS FIELD SERVICES TECHNICAN
JOB SUMMARY:
We are looking for someone who loves working with customers, problem solving, and working in a fast-paced, collaborative team environment. The Field Services position is a part of the Administrative Information Management Services (AIMS) unit within the Division of Information Technology (DoIT). AIMS provides IT services to the administrative units on campus like HR, Facilities, University Health Services, and many more. The Field Services position will take the lead with warranty replacements and other projects involving computer/hardware replacements for our customers.
This position will build computers for warranty replacements and new users, and then deploy them to the user ensuring a smooth transition/on-boarding to the new computer.
ABOUT THE JOB: User Support Specialist I (IT049)
INSTITUTIONAL STATEMENT ON DIVERSITY:
Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.
The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.
For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion
EDUCATION:
Preferred
H.S. Diploma
QUALIFICATIONS:
Required:
-Excellent customer service skills
-Excellent oral, written and interpersonal communication skills
-Experience with hardware from deployment to retirement
-Ability to work in a team setting
Preferred:
-Case management experience
LICENSE/CERTIFICATION:
Required
Drivers License - Valid and Meets UW Risk Management Standards
COVID-19 CONSIDERATIONS:
UW-Madison continues to follow necessary health and safety protocols to protect our campus from COVID-19. All employees remain subject to the COVID-19 Workplace Safety Policy: https://policy.wisc.edu/library/UW-5086. Please visit https://covidresponse.wisc.edu for the most up-to-date information.
ADDITIONAL INFORMATION:
Please note that successful applicants must be authorized to work in the United States without need of employer sponsorship, on or before the effective date of appointment.
DEPARTMENT(S):
A060110-INFORMATION TECHNOLOGY/DIVOFFICE/DEPUTY CIO OPS
WORK TYPE:
Full Time: 100%
This position requires work be performed in-person, onsite, at a designated campus work location.
WORK SCHEDULE:
Mondays-Fridays, 8am-4pm
APPOINTMENT TYPE, DURATION:
Terminal, 12 month appointment.
This position will initially last one year, with the possibility of extending the position up to a maximum of two years and/or it may turn into an ongoing appointment based on program need and funding availability.
SALARY:
Minimum $21.64 HOURLY
Depending on Qualifications
HOW TO APPLY:
Click on the "Apply Online" button to start the application process.
You will be prompted to upload the following documents:
Resume (REQUIRED)
Cover letter (REQUIRED)
Please use your cover letter to speak to each of the Required Qualifications for this position (listed above in the Qualifications section). For each Required Qualification, describe your relevant experience, using specific examples from your work history to illustrate how your experience satisfies the requirement.
CONTACT:
Charissa Weber
608-262-6124
Relay Access (WTRS): 7-1-1 (out-of-state: TTY: 800.947.3529, STS: 800.833.7637) and above Phone number (See RELAY_SERVICE for further information. )