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Training Specialist

Job Purpose
• Delivering best in class virtual classroom and traditional classroom training for the Fiserv online and mobile banking products.
• Analyzing client learning needs and designing custom training agendas for internal and external training events.
• Developing and maintaining collaborative relationships with internal subject matter experts (SME) to understand product training or education requirements.
• Designing, developing, and delivering product training programs for external clients.
• Incorporating adult learning principles in all materials and activities.
• Maintaining existing training guides and resources with a continuous improvement mindset and in alignment with product releases.
• Recommending process improvements, learning solutions, variations from current materials and procedures by analyzing, and summarizing trends and patterns.
• Building mutually beneficial relationships with Project Managers, Client Services resources, Implementation Consultants, Product Management.

1. Associate degree in Education, Finance, Technology, Psychology, or a technical degree/other related degree. BS/BA a plus
2. 1+ Years of experience in a client-oriented field (i.e. customer service, call center representative, analyst)

• Proven training or facilitation skills
• 1+ Years Technical training experience in the Financial Industry
• Ability to synthesize and explain technical subjects to a non-technical audience