Government Business Division Medicaid Intern (Undergraduate) - Spring 2022
Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.
This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.
The GBD Medicaid Intern II will be responsible for…
100 % Remote position
Primary responsibilities include supporting:
- Monitoring Voice of the Customer (VOC) results, including providing feedback to managers on lows performers, low call reasons, etc.
- Pulling and organizing call data for managers to use while administering coaching and discussing development opportunities for associates.
- Scheduling meetings to discuss identified trends with managers and associates
- Manage alerts for low VOC scores.
- Work closely with and assist our team clerk
- Assist with onboarding new hires and completing orders for new hire equipment, replacement equipment, and update accesses to state portals, etc.
- Assist with identifying and organizing names of associates for upskilling training classes.
- Review Average Handle Time (AHT) data, organize and send identified areas of opportunity to managers to be used while coaching associates on how to reduce overall AHT.
- Review team inventory daily to assist with ensuring open interactions are being closed appropriately and timely.
- Assist with compiling data/associate names for projects when GBD is being asked to volunteer associates to assist with a different line of business.
Qualifications
The health of our associates and communities is a top priority for Anthem. We require all new candidates to become vaccinated against Covid-19. All offers of employment are conditioned on completion of a background check, including COVID-19 vaccination verification. If you are not vaccinated, your offer will be rescinded unless you provide – and Anthem approves – a valid religious or medical explanation as to why you are not able to get vaccinated that Anthem is able to reasonably accommodate. Anthem will also follow all relevant federal, state, and local laws.
- Pursuing a degree in Business, Industrial/Organizational Psychology, Organizational Development, Human Resources Management, or other related degrees
- This internship is from June to December and is 40 hours per week/or 20 hours per week depending on the school schedule in a virtual setting
- Must be enrolled full-time at an accredited college or university during internship
- Students must be authorized to work in the U.S. without future visa sponsorship requirements
Anthem, Inc. has been named as a Fortune 100 Best Companies to Work For®, is ranked as one of the 2020 World’s Most Admired Companies among health insurers by Fortune magazine, and a 2020 America’s Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.