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Resource Room Attendant

Federal Work-Study Eligible Students!

This position is limited to candidates with a Federal Work-Study award. To verify you have a Federal Work-Study award, please go to your Account -Student Center- Financials- Financial Aid Summary. If you have an award, it will be listed with the rest of your financial aid (loans, grants, scholarships, etc.). You may also email the Office of Student Financial Services at to inquire about eligibility.

General Purpose of Position:
As the “front-end” staff member for the Boner Center, the Resource Room Attendant is responsible for ensuring all customers, are supported in accomplishing computer based activities. Resource Room Attendant performs a variety of duties associated with maintaining and supporting computer labs. These duties include, but are not limited to, overseeing the main computer lab and Library reference area; keeping the computer classrooms clean on a daily basis, and assisting users. Resource he appropriate resources within the organization. 
 Essential Job Duties and Responsibilities:
1.         Greet visitors and provide accurate and appropriate information on programs and resources. Identify specific customer needs and direct the customer accordingly;
2.         Provide direct customer service support to resource room visitors: 
a.      Serve as primary point person for resource room customer service needs. Assist customers in accessing appropriate websites, and complete necessary tasks related to employment, educational and/or personal development
b.      Assist customers with the completion of program specific self-assessments / Intake form / other documentation
c.      Assisting with software and login problems
d.      Assisting users with wireless connectivity issues
e.      Monitor computer usage to ensure appropriate use of computers
3.      Maintain classrooms/lab equipment and Wireless printing by communicating/coordinating with the IT department and other vendors responsible for managed print services to resolve printer hardware changes/issues
4.         Provide administrative support- enter and maintain customer information into the Center’s customer database
5.         Performs other job related duties as assigned or required

·        Ability to communicate effectively and must possess excellent verbal skills.
·        Knowledge in conflict resolution skill and tactics
·        Must demonstrate excellent writing skills.
·        Proficient in the use of Microsoft Office software and general computer usage.
·        Must be able to work in a diverse environment and with people of diverse backgrounds.

IUPUI Profiles of Learning for Undergraduate Success Gained:
  • Develop communication techniques that encourage listening observation, asking question, and evaluation information to ensure community members are getting resources needed
  • Develop interpersonal skills while working with diverse groups of people
  • Navigate conflict with clients to ensure healthy relationships with the organization are maintained
Community Contributor:
  • Create a welcoming environment that is focused on meeting individuals where they are at
  • Maintains conditions for good ethical behavior by others
  • Care for the emotional and personal health of others and yourself to ensure all individuals are in a safe environment
Problem Solver:
·        Ability to adapt activity or programming based on external factors and/or individual engagement
·        Develop collaborative approach to working with others to evaluate information and determine a solution for potential changes