Administrative Receptionist
Federal Work-Study Eligible Students!
This position is limited to candidates with a Federal Work-Study award. To verify you have a Federal Work-Study award, please go to your One.IU.edu Account -Student Center- Financials- Financial Aid Summary. If you have an award, it will be listed with the rest of your financial aid (loans, grants, scholarships, etc.). You may also email the Office of Student Financial Services at finaid@iupui.edu to inquire about eligibility.
General Purpose of Position:
As the “front-end” staff member for the Boner Center, the Administrative Receptionist is responsible for ensuring all customers, are greeted and directed to the appropriate resources within the organization. The Administrative Receptionist is responsible for overall front office, including the reception area, and resource room activities.
Essential Job Duties and Responsibilities:
1. Manage reception area to ensure effective telephone calls or messages are routed to appropriate persons; provide accurate information.
2. Greet visitors and provide accurate and appropriate information on programs and resources. Identify specific customer needs and direct the customer accordingly; and provide community referrals
3. Facilitate the completion of the Self-Assessment / Intake form
4. Enter and maintain customer information into the Center’s customer database
5. Responsible for coordination of all center information materials, program information, flyers, etc.
6. Serve as primary point person for resource room customer service needs. Assist customers in accessing appropriate websites, and complete necessary tasks related to employment, educational and/or personal development.
7. Provide administrative services for the Financial Foundations Department as directed by department director.
8. Other assigned duties as needed.
Qualifications:
· Ability to communicate effectively and must possess excellent verbal skills.
· Knowledge in conflict resolution skill and tactics
· Must demonstrate excellent writing skills.
· Proficient in the use of Microsoft Office software and general computer usage.
· Must have proper and pleasant phone etiquette and a pleasant personality.
· Must be able to work in a diverse environment and with people of diverse backgrounds.
· Availability to work evenings and weekends as needed.
IUPUI Profiles of Learning for Undergraduate Success Gained:
Communicator:
- Develop communication techniques that encourage listening observation, asking question, and evaluation information to ensure community members are getting resources needed
- Develop interpersonal skills while working with diverse groups of people
- Navigate conflict with clients to ensure healthy relationships with the organization are maintained
Community Contributor:
- Create a welcoming environment that is focused on meeting individuals where they are at
- Maintains conditions for good ethical behavior
- Care for the emotional and personal health of others and yourself to ensure all individuals’ safety needs are met
Problem Solver:
- Ability to adapt activity on external factors and/or individual engagement
- Develop collaborative approach to working with others to evaluate information and determine a solution for potential changes