Weekend Computer Operator
Description:
This position runs network systems processing per schedule and requests, monitors disk space, communication lines, and the computer system as a whole on Friday, Saturday and Sunday and responds to operating and error messages. Level one diagnostics on infrastructure alerts and providing desktop support. The ability to achieve results with minimum supervision and adheres to a culture of promptness, punctuality and being a team player. Ability to lift 30 lbs.
Responsibilities:
● Monitor the system for equipment failure or errors in performance.
● Respond to program error messages by contacting on-call support personnel.
● Answer telephone calls to assist computer users encountering problems.
● Be aware of procedures under abnormal situations, i.e. retail service center down, disaster recovery, etc.
● Analyzing information and evaluating results to choose the best solution and solve problems.
● Keeping up-to-date technically and applying new knowledge to the job.
● Providing information to manager, co-workers in written form, e-mail, or in person.
● Assisting with support help desk tickets (tier 1).
Education and Experience Minimum:
● A two year degree or working towards a technical field or equivalent experience.
● Training specific to computer operations; for instance, technical school, etc.
● Familiar with a variety of Network Operating Center hardware, including printers and disk drives, servers, routers, etc.
● Ability to work in a team environment and independently, reliable and dependable.
● Training and experience with other Network Operating software, windows server, networking systems, job scheduling, backup software, active directory, G-suite, etc.
Skills and Abilities Minimum:
● Active Listening – Giving full attention to what other people are saying, taking time to understand the point being made, and asking appropriate questions
● Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
● Active Learning – Understanding the implications of new information for both current and future problem-solving and decision-making
● Time Management – Managing one’s own time
● Troubleshooting – Determining causes of operating errors and deciding what to do
● Speaking – Talking to others to convey information effectively
● Judgment and Decision Making – Consider the benefits of potential actions
● Problem Sensitivity – The ability to tell when something is wrong or is likely to go wrong
● Written Comprehension – The ability to read and understand information and ideas presented in a technical manner
● Deductive Reasoning – The ability to apply general rules to specific problems to produce answers that make sense
Core Competencies Familiarization with Data Center Standard Operating Procedures – within first week
● Read SOP documentation
● Discuss with Manager
● Discuss with training operator Familiarization with Data Center Hardware – within the first four weeks
● Explanation and configuration of hardware in the Data Center with Supervisor
● Hands-on instruction with training operator Familiarization with Data Center Software – within the first four weeks
● Overview and functions of software used in the Data Center with Supervisor
● Hands-on instruction with training operator