Information Technology Support Intern
Federal Work-Study Eligibility Students!
This position is limited to candidates with a Federal Work-Study award. To verify you have a Federal Work-Study award, please go to your One.IU.edu Account -Student Center- Financials- Financial Aid Summary. If you have an award, it will be listed with the rest of your financial aid (loans, grants, scholarships, etc.). You may also email the Office of Student Financial Services at finaid@iupui.edu to inquire about eligibility.
General Purpose of Position:
The Information Technology Support Intern will support the organization in the maintenance of hardware, software and other systems. They must troubleshoot issues with equipment like printers, computers and servers. They may also participate in the identifying and implementing technology solutions to address various organizational needs.
Essential Job Duties and Responsibilities:
- 80% IT Support - Support organization in maintaining hardware, software, and other systems.
- Assist with troubleshooting issues and provide technical support.
- Organize and maintain IT resources.
- Research, identify and recommend technology solutions when needed.
- 20% Team Meetings & Check-ins - Attend team meetings and check-ins to report on activities and set and discuss progress on team goals.
Qualifications:
-Proficiency in working with and maintaining computer hardware (desktop, laptop, printers, scanners, modems, etc.)
-Familiarity with utilizing and troubleshooting software applications such as ----Windows Operating System and other applications.
-Intermediate proficiency in the use of computer programs, apps, etc.
-Great writing and verbal communication skills
-Excellent Analytical and Problem-solving skills
-Willing to learn, a curious mind
-Commitment to Excellence
IUPUI Profiles of Learning for Undergraduate Success Gained:
Communicator The ability to evaluate information, be an active listener, build relationships, and convey ideas effectively.
Innovator The ability to research thoroughly and report best findings, create documents/resources, confront challenges in a positive manner, and be able to independently make decisions.
Problem Solver The ability to think logically, collaborate with students, faculty, and staff, and be able to analyze and evaluate information.
Community Contributor The ability to show respect and engage with own and other cultural backgrounds, behave ethically and protect confidential/sensitive information at all times, and help to build a community between the faculty and students.