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Housing Resource Navigator

Federal Work-Study Eligible Students!

This position is limited to candidates with a Federal Work-Study award. To verify you have a Federal Work-Study award, please go to your Account -Student Center- Financials- Financial Aid Summary. If you have an award, it will be listed with the rest of your financial aid (loans, grants, scholarships, etc.). You may also email the Office of Student Financial Services at to inquire about eligibility.

General Purpose of Position:
 The Housing Resource Navigators, under the supervision of the IndyAMP project manager, will work with Indianapolis residents to connect them with housing resources including helping them complete applications for mortgage refinance through the IndyAMP program (a city funded program to help homeowners impacted by Covid-19), mortgage assistance, rental assistance and/or legal assistance depending on their circumstances. This individual will be provided with training on housing resources and no previous experience and knowledge in this field is required.

Essential Job Duties and Responsibilities:
  • 60% Client Service - Be the point of contact for each resident/applicant assigned to you, respond to applicant phone messages or emails within one business day.
  • Proactively reach out to applicants to help connect them to resources, move their application along, provide assistance finding the correct document, helping them if they have technical challenges uploading their documents to the website.
  • Maintain records of all interactions with clients in Salesforce.

  • 30% Community Outreach - Research, contact and share/present information to community groups and organizations in neighborhoods most impacted by Covid-19 to help spread the word about IndyAMP and other housing resources.

  • 10% Team Meetings & Check-ins - Attend team meetings and check-ins to report on activities and set and discuss progress on team goals. 

 - Organized and prompt/consistent communication
   - Customer and community service orientation
   - Strong verbal and written communications skills
   - Attention to detail
   - Ability to communicate effectively in collaborative discussions with team and with clients
   - Willing to learn, a curious mind
   - Commitment to excellence 

IUPUI Profiles of Learning for Undergraduate Success Gained:
 Communicator The ability to evaluate information, be an active listener, build relationships, and convey ideas effectively.
   Innovator The ability to research thoroughly and report best findings, create documents/resources, confront challenges in a positive manner, and be able to independently make decisions.
   Community Contributor The ability to show respect and engage with own and other cultural backgrounds, behave ethically and protect confidential/sensitive information at all times, and help to build a community between the faculty and students.