Part-time Circulation Assistant
General Purpose: The Part Time Circulation Assistant position is an opportunity for a current IUPUI student to serve as an initial contact at the Ruth Lilly Medical Library’s information services desk.
The part time circulation assistant position provides training and experience for students to provide circulation, light reference, and technical assistance to library users. On-site attendance is required.
Essential Duties and Responsibilities:
This position has a maximum of 29 hours per week.
Scheduled hours are based on regular availability. Consistent attendance and punctuality are expected.
Duties include but are not limited to:
· Opening/closing the medical library based on shift time.
· Checking out and discharging books and other loan materials.
· Answering in-person, telephone, emailed, and online chat questions.
· Monitoring and responding to online chat questions and referring to the reference team when necessary.
· Assisting patrons with printers/copiers/scanners and replacing paper and toner as needed.
· Re-shelving books, journals and other materials.
· Emptying drop box at beginning and end of each day.
· Assist patrons with items kept behind circulation desk (e.g. reference materials, interlibrary loans, request deliveries, student ultrasound scanners, etc.).
· Assist with library security and safety (e.g. ensure areas are locked at closing, call emergency personnel when needed, and help evacuate library patrons in case of fire or other emergency.)
Day and Evening/Weekend shifts are available based on department need. Three-hour time block minimum is preferred.
Education and Experience:
· Enrollment as a student at IUPUI
· Candidates with library or other professional customer service backgrounds are encouraged to apply.
· Candidates with health science, information science, and technology experience are encouraged to apply.
Knowledge, Skills, and Abilities:
· Demonstrated skill in communicating individually and to small groups
· Working knowledge of Microsoft Office 365
· Ability to assist with participant phone calls
· Ability to answer emails and respond on online chat inquiries
· Ability to learn new technology in office support
· Ability to work effectively with diverse populations
· Ability to positively represent the Ruth Lilly Medical Library and the IU School of Medicine
· Ability to work independently to address concerns and questions following appropriate training.
Communicator – Students will learn how to be better communicators by interacting with library users and helping them with their information needs and light technical support. Individuals in this position will improve their active listening skills by giving patrons their full attention and asking follow-up questions to clarify what is needed.
Problem Solver – Students will engage with peers and professionals and suggest relevant resources where available or make appropriate referrals to library liaisons. Students will learn how to assist users to locate online and print resources and assist with light technical support.
Community Contributor – Students will gain experience interacting with the diverse IUSM/IUPUI community and occasionally non-IU community members who are medical professionals and patients. Students will demonstrate consistent respect, courtesy, and compassion and will be sensitive to the individual needs of each community member.