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Faculty Support Assistant

General Purpose of position:
Perform routine administrative tasks as the receptionist of the faculty office. Work includes but not limited to answering telephone, providing faculty assistance, scheduling models for classes, maintaining the model assignment calendar, and ordering office supplies.

Essential Duties and Responsibilities:
  • 25% - Assist faculty with various assigned projects, answer questions (in person, email, or by telephone) from Herron Models related to scheduling, and provide resources as needed.
  • 25% - Receive and fill model requests, keep Google calendar updated, confirm schedules with faculty and models.
  • 15% - Answer phones and respond to inquiries from employees, citizens, and others; referring individuals to the appropriate person, official, or department.
  • 10% - Prepare outgoing mail; sort and distribute incoming campus and US mail.
  • 10% - Other duties as assigned by supervisor.
  • 5% - Maintain office supply inventory and place orders.

Skills/Experience Gained in this Role:
  • Core Communication and Quantitative Skills - Students will gain skills in communication by responding to all email during their shifts. Students will also perform analysis of inventory to ensure levels for office supplies are satisfactory.
  • Critical thinking - Students will work independently to field questions and concerns from walk-in visitors. When supervisor is not available, student will address visitor needs by providing resources and referrals as needed.
  • Intellectual Depth, Breadth, and Adaptiveness - Students will take on special projects as assigned, which relate to coursework currently being pursued.
  • Understanding Society and Culture - Students will gain cultural awareness and understanding by working with a diverse pool of faculty and staff.
  • Values and Ethics - Students will monitor confidential materials for the office and will uphold confidentiality agreements with regards to personnel records.

Necessary Knowledge, Skills, and Abilities:
  • Working knowledge of computers (Microsoft Office) and office equipment.
  • Ability to work independently and take initiative.
  • Commitment to be helpful and friendly with all employees and visitors.
  • Punctual, reliable, and timely.
  • Work-Study Award

Education and Experience:
Undergraduate students at IUPUI; customer service and/or office experience preferred. Work-study award is required.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit, talk, and hear. The employee is occasionally required to walk, use hands and fingers to feel, handle, or operate objects, tools, or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is performed primarily in an office setting. The noise level in the work environment is moderate. The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs and requirements of the job change.