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Part Time Rapid Response Professional

The Rapid Response Professional is a member of the Support Services team responding to customer inquiries of a critical payroll nature via phone calls and email. This is a part time role pays $20/hour working remote 5-6 hour shifts Monday thru Friday. We have a variety of shift times available.

Primary/Essential Duties and Key Responsibilities: 
  • Work as a first point of contact for a team servicing 250+ clients
  • Provide stellar support to our customer base using a variety of platforms including phone, e-mail, remote session, and CRM case management system
  • Acquire and expand knowledge of product offerings, support policies and methods of support delivery
  • Provide excellent customer service skills with a proactive approach for customer satisfaction
  • Develop strong relationships with internal partners and communicate with people at all levels of the organization via multiple communication platforms

Required Qualifications:  
  • Detail oriented
  • Comfortable working multiple projects simultaneously
  • Strong decision-making skills
  • Strong ability to build relationships with both internal and external customers
  • Professional business acumen 
  • Positive attitude and passionate about customer loyalty 
  • Proven effectiveness and confidence with difficult customer situations
  • Highly organized with exceptional follow through; former project management work a plus
  • Motivated and team oriented

Experience, Education, Certification, License and Training
  • BS/BA preferred or equivalent work experience
  • Certification in the Payroll/HR industry a plus 

Physical Requirements: 
  • This position involves sitting/standing and typing on a keyboard

Travel Requirements: 
  • None