Part Time Rapid Response Professional
The Rapid Response Professional is a member of the Support Services team responding to customer inquiries of a critical payroll nature via phone calls and email. This is a part time role pays $20/hour working remote 5-6 hour shifts Monday thru Friday. We have a variety of shift times available.
Primary/Essential Duties and Key Responsibilities:
- Work as a first point of contact for a team servicing 250+ clients
- Provide stellar support to our customer base using a variety of platforms including phone, e-mail, remote session, and CRM case management system
- Acquire and expand knowledge of product offerings, support policies and methods of support delivery
- Provide excellent customer service skills with a proactive approach for customer satisfaction
- Develop strong relationships with internal partners and communicate with people at all levels of the organization via multiple communication platforms
Required Qualifications:
- Detail oriented
- Comfortable working multiple projects simultaneously
- Strong decision-making skills
- Strong ability to build relationships with both internal and external customers
- Professional business acumen
- Positive attitude and passionate about customer loyalty
- Proven effectiveness and confidence with difficult customer situations
- Highly organized with exceptional follow through; former project management work a plus
- Motivated and team oriented
Experience, Education, Certification, License and Training
- BS/BA preferred or equivalent work experience
- Certification in the Payroll/HR industry a plus
Physical Requirements:
- This position involves sitting/standing and typing on a keyboard
Travel Requirements:
- None