Case Management Assistant
GENERAL POSITION DESCRIPTION:
The Burmese American Community Institute (BACI) is a dynamic, forward-looking, and growing organization. We seek well-qualified, highly motivated, creative, and solution-oriented candidates to join our team at The Civic and Cultural Education Program (CCEP).
The CCEP provides English and citizenship classes in addition to one-on-one naturalization assistance. The programs are conducted in collaboration with community partners and seek to improve newly arriving refugees’ ability to navigate complicated US systems needed to obtain citizenship.
The Citizenship Case Manager (CM) assists CCEP clients with the process of applying for U.S. citizenship or Green Cards on a personalized basis. The CM also participates in and assist coordination of the CCEP by working closely with Program’s staff attorney and other case-managers in order to support coordination of outreach and services, overseeing quality assurance, and preparing pertinent data and narrative reports. The CM works with the program staff members and partners to oversee and track project expenditures; file cases; maintain the project’s financial records; and monitor grants, donations, and in-kind goods and services received.
ESSENTIAL FUNCTIONS AND DUTIES:
· Provide one-on-one naturalization application assistance, helping Legal Permanent Residents (LPR) with preparing and submitting forms such as N-400, G-28, I-485, and I-912.
· Perform individual case-management effectively, facilitate client intake and appointments, keep track of individual case progress, and conduct follow up on the applicants in a timely manner.
· Help program staff coordinate community outreach, education, and media activities; make public presentations on Civic and Culture Education classes and other CCEP projects.
· Oversee successful completion of policy/procedure requirements and semi-annual and annual reporting. Assist program leadership with accurate financial reporting and monitoring; prepare data reports and programmatic reports for contracts and funders.
· Maintain program event log with complete and accurate information.
· Maintain and increase up-to-date knowledge of immigration law and policies through daily reading (e-mail list serves, publications) and participation in webinars, staff meetings, and periodic offsite training.
· Be thoroughly familiar with the policies and procedures guiding the work of this position in particular and the work of the program. Perform job functions in line with these policies and procedures.
· Participate in trainings and demonstrate performance and quality improvement efforts.
Students will learn how to be better communicators by building relationships with peers and fellow students. Individuals in this position will improve their active listening skills by interacting with and assisting other students in their job search.
Students will collaborate with peers and professionals across campus to provide better learning opportunities for students. Students will gain analytical skills by evaluating current procedures and determining effectiveness through the use of data and research.
Students will gain knowledge about other cultures through interacting with members of the community. This position will provide students with skills to help communicate with others how our choices impact our community.